At a time when companies around the world are transitioning to distributed, digital work environments, there is a strong and growing need for solutions that support this new way of working. More than ever, it is essential for businesses to thrive in the digital age.

Actually, IDC predicts that by 2021, the contribution of “digital colleagues” will increase by 35% as more tasks are automated and augmented with technology. IDC also predicts that by 2024, enterprises with intelligent and collaborative work environments will have 30% less staff turnover, 30% higher productivity and 30% higher revenue per employee than their peers.

With this in mind, Kore.ai set out to help companies optimize their digital workflows and create a better employee experience, all while achieving exceptional business results.

And we’re excited to introduce you to the solutions we’ve built.

Today, kore.ai proudly launches the world’s most comprehensive suite of AI-native experience optimization solutions for collaboration and productivity in the workplace. These solutions include WorkAssist, an AI-first unified digital workspace for the modern workplace, along with HR Assist and IT Assist, AI-first employee support-as-a-service conversational AI-based solutions for HR and IT Service Management (ITSM) respectively. .

These Experience Optimization solutions for employees unify and organize data assets to enable contextual collaboration for your enterprise. The industry’s first capabilities include:


WorkAssist: An AI-first unified digital workspaces for your employees to aggregate and organize data assets and applications in collaborative workspaces and enable object-based collaboration on the data, including task assignments, discussion boards/chats, meeting workspaces, and collaboration documents organized in knowledge bases. In addition to collaboration capabilities, WorkAssist also includes a universal/master conversational AI intelligent virtual assistant that enables actions on the data in the workspace itself, allowing employees to manage all their tasks and calendars and perform enterprise knowledge base searches with omnichannel accessibility and bi-directional integrations through APIs with back office apps. The solution is extensible by adding virtual or process assistants or additional search skills built on the Kore.ai Experience Optimization Platform

HR assistant: A pre-trained, intelligent virtual assistant that solves routine HR questions and acts as a power multiplier for your HR teams. HR Assist improves employee engagement with targeted tasks, reduces response time, and helps reject calls/emails so your HR teams can focus on business priorities and complex support needs.

IT assistance: Automates IT support functions with conversational AI. The pre-trained, purpose-built virtual assistant improves employee engagement, productivity and satisfaction. IT Assist frees up your support and help desk staff so they can focus on critical tasks by automating workflows for high-volume, low-complexity tasks. The end result is a reduced ticket load and the elimination of duplicate tickets, while an omnichannel presence allows employees to connect via email, SMS or messaging platforms such as Microsoft Teams or Slack.

With the rollout of these employee-centric solutions, Kore.ai is taking workplace experience optimization (XO!) to a whole new level. With corporate data at the center of all collaboration and conversation activities, Workplace Experience Optimization solutions empower your enterprise to improve the speed of business on a global scale.

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